Cancellation & Lateness Policy

In fairness to both new and returning patients, Susanna maintains a strict 24-hour cancellation policy. You are required to provide a credit card number (including a 3-digit CVV code) when scheduling your appointment. This card will ONLY be used if you cancel within 24 hours of your scheduled appointment or show up more than 15 minutes late to your scheduled appointment. If this occurs, you will be charged the cost for a full treatment. Out of respect and consideration to Susanna and her other patients, please plan accordingly and be on time.

Forms of Payment

Susanna requires a credit card number to book online, but you can pay by any method at the time of your appointment. Payment in-full is required at the time of service. Susanna accepts payment via cash, check, all major credit cards, debit cards, and most Health Savings Account (HSA) / Flexible Spending Account (FSA) cards. Returned checks are subject to a $35 fee.


Regardless of whether or not your insurance includes coverage for acupuncture, you are responsible to pay Susanna for your treatment in-full at the time of service. Susanna can provide you with a coded invoice, or "superbill", for you to send to your insurance company for potential reimbursement of the acupuncture treatment fee. Acupuncture is considered a covered expense for any flexible healthcare spending accounts including FSAs and HSAs.  

Since each insurance plan is unique, please contact your insurance provider with any questions regarding your coverage of acupuncture treatments. Ask them if you have a deductible and how much of it has already been met this year, what percentage of the acupuncture bill they cover, how many treatments are covered per year, and if there are any limitations on diagnosis or procedure codes. Inquire whether your policy includes treatment from a licensed acupuncturist. Some plans only provide coverage if acupuncture is performed by a medical doctor (called a 'certified acupuncturist'). A certified acupuncturist has considerably less acupuncture specific training than a licensed acupuncturist. Susanna's acupuncture training included a 4-year Masters program, a post-graduate Doctorate, plus continuing education classes to improve and deepen her knowledge in the subject.